Refund policy

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at honeysucklekids@outlook.com. Please note that returns will need to be sent to the following address: 617 Main Street Shelbyville, KY 40065

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at honeysucklekids@outlook.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at honeysucklekids@outlook.com.

We want your shopping experience at Honeysuckles to be the absolute best!  If you're not completely satisfied with your purchase, we will do everything we can to try and make it better!

Please look over your order as soon as it arrives.  If you think that you've received a defective item, been sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get the mishap sorted out for you.

Please see our simple rules and procedures for returns below:

  • Merchandise may be returned within 7 days from the date your order was received for a gift card code that will be sent to the e-mail address provided on the order at checkout.
  • All returned items must remain un-washed and un-worn and with the original tag(s) attached to the clothing.
  • All sale items, personalized items and gift cards are FINAL SALE and cannot be returned.
  • The customer is responsible for the shipping and handling of any returned item(s) unless it was an error on our part.
  • Original shipping fees are non-refundable.

*Please allow 5-7 business days to process your return once it is received by us.